Beginner's Guide

Issuance date: 20/08/2025

This policy applies to all Users who have completed identity verification (KYC) and are not located in restricted jurisdictions.

I. Legal Compliance and KYC

1. Users are required to complete KYC (identity verification) before participating in P2P trading on ONFA.

2. Users must cooperate when the Platform requests transaction verification, anti-money laundering (AML), and counter-terrorist financing (CFT) procedures.

3. If a User refuses to provide information or does not cooperate, ONFA reserves the right to restrict or disable the account. Non-cooperative behavior includes failing to respond to requests, not providing verification documents, or intentionally causing delays.

4. Users are solely responsible for ensuring that transactions are lawful under the laws of their place of residence. ONFA is not responsible for the legality of P2P transactions between parties.

5. Users must comply with tax obligations, declarations, and payments arising under applicable local law.

II. General Trading Guidelines

1. Carefully read the advertisement terms before initiating an order to avoid disputes.

2. Users should verify order details such as price, quantity, and transaction limits prior to initiation.

3. Advertisements must clearly state transaction conditions and use transparent language.

4. The payment method used must match the method specified in the advertisement. If the payment method changes, the Seller must update the information before the order is matched.

5. Do not transact outside the platform (via social networks, chat apps, in person, etc.). ONFA is not responsible for off-platform transactions.

6. Use of obscene or offensive language in chat or notes is prohibited.

7. Buyers bear transaction fees charged by banks/payment providers, unless otherwise agreed prior to the start of the order.

8. It is recommended to use a payment method that displays the payer's real name to verify the payer. Otherwise, the Buyer assumes responsibility for any resulting disputes.

9. Users should retain proof of payment to support dispute resolution if a dispute arises.

III. Guidelines for Buyers

1. Pay the exact amount within the time specified by the order. After transferring funds, click “Paid” to notify the Seller.

2. Payment accounts must have the same name as the name verified on ONFA. Use of third-party accounts may result in P2P functionality being suspended for at least 15 days.

3. Only transfer funds to the Seller’s verified bank account. Do not transfer to third parties.

4. Do not click “Paid” before completing the transfer. Such behavior may lead to account suspension. Repeated violations may result in P2P feature restrictions or permanent account suspension.

5. Comply with the payment method specified by the Seller (for example: fast payment, instant transfer). Failure to comply will leave the Buyer responsible for any resulting risks.

6. If payment has been made but the asset is not received, the Buyer has the right to file a complaint. ONFA will assist in accordance with the complaint resolution procedure. The Buyer must provide transaction evidence to expedite resolution.

7. If the Buyer violates the rules, ONFA reserves the right to freeze the account or restrict P2P functionality.

8. The Buyer’s transaction terms must not conflict with this Policy. ONFA reserves the right to refuse assistance if a dispute arises from transaction terms that violate the policy.

9. A Buyer who cancels or is canceled by the Seller for three trades in a single day will be suspended from using the P2P service for 72 hours.

IV. Guidelines for Sellers

1. The payment receiving account must have the same name as the account verified on ONFA.

2. If a third-party account is provided and a dispute arises, the Seller bears the associated risk.

3. After receiving full payment, the Seller must release the asset within 15 minutes. If unable to release within the specified time due to an incident, the Seller must immediately notify ONFA for assistance.

4. Do not request Customer Support to cancel an order without the Buyer’s consent.

5. The transaction price at the time of matching is final and non-negotiable. Complaints regarding price after matching will not be processed.

6. Sellers must maintain communication (via the registered phone number/email) in the event of a dispute. Sellers must maintain communication (via the registered phone number/email) in the event of a dispute.

7. If fees arise from service providers, the Seller must provide documentation to substantiate them.

8. Advertisement terms must not conflict with this Policy.

9. If a Seller violates the rules, ONFA reserves the right to freeze the account or limit functionality. Repeated offenses may lead to permanent account suspension.

V. Risks & Disclaimers

1. Users should understand price volatility risk, counterparty risk, and legal risk when engaging in P2P trading. Users should carefully assess risks before trading to mitigate exposure.

2. Users are solely responsible for transaction outcomes and any resulting losses.

3. Sharing personal information (phone numbers, social media, messenger, etc.) in the order chat is prohibited. Sharing personal information outside the platform may lead to fraud or asset loss risks.

4. Using multiple accounts to manipulate transactions is prohibited. If detected, ONFA reserves the right to block all accounts.

5. ONFA is not a party to P2P transactions and bears no financial responsibility for disputes.

6. ONFA reserves the right to cancel transactions or restrict accounts if violations or risks are detected. ONFA may temporarily lock accounts during investigations when signs of abnormal risk are detected.

VI. Abnormal Behavior & Remedial Measures

All suspected behaviors will be reviewed and addressed after verification to ensure fairness.

ONFA reserves the right to restrict, suspend, or terminate accounts if it detects:

1. Users violating the Policy or failing to cooperate with AML/CFT verification.

2. Indications of fraud, transactions with high-risk platforms, involvement in gambling, or money laundering. Transactions showing unusual signs will be temporarily halted for investigation prior to further action.

3. Using an account on behalf of others, selling, or renting accounts.

4. Receiving or transacting assets from illegal sources.

5. Being identified as participating in or facilitating money laundering.

6. Being subject to a freezing request from judicial authorities.

7. Engaging in fraud, threats, insults, or harassment of other users. Repeated offenses may result in permanent account suspension.

ONFA may apply multiple measures concurrently to mitigate risk and protect users.

Measures may include: warnings, restrictions on P2P rights, closing advertisements, freezing accounts, or permanent suspension.